Camtec Service & Parts

I am not sure how this business is still surviving. Very poor customer service. I called them on Monday (referred to by Samsung as their authorised service providers) and I was told that someone will give me a call to inform about the expected visit by the mechanic. Well, I reminded then again on Wednesday, and she made a note again (somewhere as she advised !!) and informed that same day someone will call, no one did. It's Friday today (after 4-5 days) no one bothered to contact to inform when they are goining to come to have a look on the machine. Please spread the voice guys, there should not be place for rude and careless business in the community.

Extremly poor service!their tech is nothing but a liar. He had no knwoledge or skills. At my home when tech came to investigate the issue, he said its samsung aircon issje. Next day in report it was installation issue. Have two aircons installed in same way, tech checkef that.. not at all professional service.

Emergency situation....refrigerator burst a pipe and the earliest response time was 7 days!! That was the best they could do??? This company was recommended by Samsung. Meanwhile, I had buckets and towels everywhere. Called someone on google and he was out two hours after I lodged my SOS call and fixed the problem.

I highly recommend Camtec for repairs on your appliances. I've used them for a washing machine and dryer. Donna was super efficient organising parts for same day repair. She was an absolute God send for my large family and was so understanding on my struggles with out these appliances.. Malcolm the technician is absolutely lovely to have in your home and very professional. I couldn't of asked for better service from Donna and Malcom. Thankyou so much Camtec for once again coming to my rescue..

Beware of SCAM-Tec.They will lock in a service or repair only if you provide your credit card details over the phone, this is the first trap.They claim it’s to secure a booking but it’s to ensure they can charge you irrespective of whether they do or DON’T carry out works on your appliance.My experience - Camtec were unable to assist with my air con service, however proceeded to remove a full service fee from my credit card without my knowledge or consent, i then had a battle getting a portion of my money returned many weeks later, the money they withheld was for a call out charge something they didn’t disclose to me during the booking process.Camtec admitted they DID NOT informed me they have call out charges and DID NOT receive consent to charge my credit card nor disclose they were doing so, however will not return the money they took, instead offering to complete the original air con service they previously told me they weren’t able to do?!Avoid Camtec - The family business that admit they misinform their customers and are happy to operate under unethical practices.

This 'business' is incredibly useless. They incorrectly assessed my vaccum cleaner so the part wouldn't be covered under warranty, almost seems intentional to maintain their 'contract' with Samsung. They constantly ignore my emails and calls time and time again. DO NOT send anything here, you'll regret it.They lied about previously replacing the part under warranty, when I marked all parts with a permanent marker and recieved all the same parts back with the same markings. I've lodged a complaint with consumer protection, this 'business' should be shut down, they're extremely unethical and useless. I'm shocked Samsung rely on them as a service centre.I've also contacted Samsung several times, they've sent them multiple emails and called several times, Camtech seems to be ignoring Samsung now as well. It would seem they're so deep in their lies, they're trying to figure out how to dig themselves out.AVOID!!!!*Response to their extremely unprofessional reply**the felt that camtech glued on previously under warranty has come off* so YES, I expect that to be rectified. The product isn't fit for purpose if it simply wears off, no issues with my dyson whatsoever, don't lie, the reason it's rejected is because you stated the brush needed replacing when that's in brand new condition. The vac isn't even my primary vac, what a terrible response by a 'professional' business. If you 'repaired' it properly in the first place when you did so under warranty it wouldn't be back in the first place. I'm assuming samsung thinks you replaced the unit last time when in fact you did not.Regardless of what Samsung states, Australian consumer law is a wonderful thing, and I look forward to my issue being rectified under warranty, preferably by a more professional company.Under Australian consumer law, I even have the right to a hire product if the repair timeframe is unreasonable, and given the terrible communication and timeline, one would easily consider it 'unreasonable'.Take a look at your reviews, your business is terrible. Goodluck with your future endeavours.

Have used Camtech a few times now.They were able to fix a convection microwave that I purchased 2nd hand ( it was a lemon).. after a couple of issues.. it now works fine.Special thanks to Charlie, who travelled out a few times ( not his fault) to sort our fridge...Very prompt professional and friendly service.

Andrea is an absolute Gem, and an absolute asset & great ambassador for Camtech.She was professional, didn’t offer the Earth, but pretty much moved Planets to ensure that we received our washing machine before Christmas break!Hats off also to Charlie(Technician) who originally assessed our machine, packed it into his Ute, drove it back to the workshop for repairs, re-delivered & re-tested it to give assurance to my wife that it was working perfectly!Five stars all around Guys.Keep up the amazing service!!You’ve secured a customer for life!!Darryl

UPDATE: as of 22/12 our air conditioning unit is STILL faulty and we cannot use it. We have a 5 month old baby and a husky that we cannot keep cool on 37 degree days over christmas and when asked to speak to a supervisor they are all conveniently busy. The reason why there was no contact between August and October is because you closed the job and I had to recontact Samsung to raise a new job. You deserve a 1 star when in 4 months I’ve been able to use my aircon/heating less than 10 times, we had to buy a portable heating to keep our baby warm (even though we spent thousands on a unit) and now cannot keep her cool and she hasn’t been able to sleep. What a joke of a reply from Camtec basically blaming me.We have gone 3 months without any heating with a newborn baby. We’ve had 2 technicians out, the first one did nothing to rectify the issue and closed our case even though it wasn’t working and only when I contacted camtec they advised the job was closed. I then had to contact Samsung and get another job to be able to have another technician to come out. Thankfully this technician was friendly and did a thorough job and we required a new part. Should have been done from the beginning. The unit is only two years old and going through winter with a newborn and no heating is ridiculous when it could have been rectified months ago.

Michael was amazing. Gave us a phone call to let us know he was on his way. Fast, efficient & friendly would definitely recommend them and use them for future repairs and services.